by Anton

January 28, 2021

Diablo 3 is a popular PC game that was first released in 2012. This game set a record as the best selling PC game ever: Within 24 hours of release, more than 3.5 million copies were sold. Although it is a solid game, sometimes problems can occur. In this latest installment of our troubleshooting series, we look at problems with Diablo 3 on Windows 10.

Before following the recommended troubleshooting steps for this particular problem, try restarting your computer. This allows you to update the operating system, remove corrupted temporary data and fix most software problems quite effectively.

Make sure you have the latestgraphics drivers.

The first thing to do in this case is to make sure you have the latest graphics drivers installed on your computer.

If you have an NVIDIA graphics card, follow these steps.

  • Press Win+R (Windows logo key and the R key) simultaneously to call up the Run window.
  • Type msconfig and press OK. Then the system settings area opens.
  • When the System Configuration tab opens, click on the Boot tab. Under Boot Options, check Secure Boot and click OK.
  • When you are prompted to restart the computer to apply these changes, press Restart , and you will enter Safe Mode.
  • Navigate to the local hard drive by pressing This PC , then Local Hard Drive C. Here you should see the NVIDIA folder. Right click and select Delete.
  • Click Run and enter Run. Choose Run and the Run dialog box will appear.
  • Type devmgmt.msc in the startup box and click OK , which should open the Device Manager window.
  • Expand Field Display Adapter . This list shows all network adapters installed on the device. Right-click on the Nvidia adapter you want to remove and select Remove.
  • Press OK when prompted to remove the device. This removes the adapter from the list and removes the driver.
  • Press Win+R (Windows logo key and the R key) simultaneously to call up the Run window.
  • Type msconfig and press OK. Then the system settings area opens.
  • When the System Configuration tab opens, click on the Boot tab. In the Boot Options section, disable Secure Boot and click OK.
  • When you are prompted to restart the computer to apply these changes, press Restart.
  • Download the latest NVIDIA driver for your computer here: https://www.nvidia.com/Download/index.aspx.
  • Run the installation file and follow the instructions on screen. Select the Custom Installation option and select all check boxes in the Custom Installation Options fields. Also check box to perform a cleaninstallation.
  • Restart your computer

If you have an AMD graphics card, follow these steps.

  • Download the AMD cleaning program at https://www.amd.com/en/support/kb/faq/gpu-601.
  • Find the file where it was saved and double-click the AMDCleanupUtility.exe file.
  • A dialog box should appear indicating that the AMD Cleaning Utility has detected that the system is in unsafe mode, with an option to restart the system to run the utility in safe mode :
  • Press Yes , the system will reboot and the AMD Cleaning Utility will operate in safe mode.
  • The next dialog box will show a warning that the AMD Cleanup utility will remove all components and applications of the AMD driver.
  • Press OK to continue.
  • After pressing the OK key, the utility resizes to the system tray and displays the progress as a tooltip.
  • The cleaning process continues in the background.  To check the progress, move the mouse over the AMD icon in the taskbar.
  • When the cleaning process is complete, a success message is displayed. Click View Report to display the list of removed components, otherwise click Done to exit the utility.
  • Restart the computer .

Once you have removed the drivers, it is time to install the latest driver update. This can be done with the AMD Driver Auto Detect tool, which can be downloaded from https://www.amd.com/en/support.

  • Visit the AMD Drivers and Support page to enable automatic detection and installation of the Radeon graphics driver for Windows .
  • Press the DOWNLOAD NOW key to start downloading the executable file from the device.
  • When the download is complete, run the file to start the installation program.
  • Press Install to extract the required files.
  • When the extraction of the files is complete, the program should start automatically.
  • Please read the End User License Agreement and the Program Information to improve the user experience.
  • Click the Accept button and set to continue, or close the window to exit the AMD Pilot Auto Detection Tool.
  • After you click Accept and Install, the program will try to detect the installed AMD graphics product and operating system.
  • After successfully detecting your system configuration, the utility displays the latest recommended and additional driver packages compatible with your graphics product, as well as the currently installed driver version.
  • Select the desired version and choose Express Installation.
  • After downloading the driver package, the installation should start automatically.
  • Restart your computer

With integrated graphics (Intel)

  • Press the + R key in the Windows logo to start the Run application.
  • Type devmgmt.msc in the Run dialog box and press Enter to start Device Manager.
  • In Device Manager, expand the display adapters.
  • Right-click on the graphics drivers, click Uninstall , and start the uninstall wizard to remove the drivers.
  • Restart the computer . Once the computer boots up, it should automatically reinstall the same version of the graphics drivers.

Make sure Diablo 3 is always up to date.

Try reducing the graphics parameters

If you are using an older graphics card, the game may struggle to maintain high graphics quality at higher frame rates. Try lowering the graphics settings in the game menu, then see if the game crashes.

Detection and restoration of timeout value

The value TdrDelay is used to control the response time of the graphics card. If the card does not respond within this time, Windows 10 restarts the card’s drivers, causing the card to crash. To solve this problem, try increasing this value.

  • Press Windows + R and type regedit. Press Key or press OK.
  • When the Registry Editor starts, navigate to it in the left pane : HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/GraphicDrivers
  • Right-click anywhere in the right pane and select New > DWORD (32-bit) value or New > QWORD (64-bit) value, depending on the system you are using. It is recommended to use a 32-bit MOTD for 32-bit systems and a 64-bit MOTQ for 64-bit operating systems.
  • Enter TdrDelay as the name for the new DWORD and double-click it.
  • Set the data values to 8 and Base to hexadecimal. Press OK to save the changes.
  • Close Registry Editor .
  • Restart the computer .

See if the problem with the Diablo 3 crash persists.

Game execution in compatibility mode

If you have problems running the game on Windows 10, try running it in compatibility mode with older versions of Windows, such as Windows 7 or Windows 8.

  • Find the Diablo 3 shortcut and right click on it. Select Properties from the menu
  • When the Diablo 3 properties window is open, click on the Compatibility tab.
  • Check Run this program in compatibility mode and select Windows 7 or Windows 8 from the list of options.
  • Press Accept and OK.

See if Diablo 3 still has crash issues.

Uninstall and then Reinstall Diablo 3

If the above steps do not solve the problem, you should try uninstalling the game and then reinstalling it. To uninstall a game, navigate to the Blizzard Battle.net desktop application, select the icon of the game you want to uninstall, and then Uninstall Game. Restart your computer and Reinstall Game by selecting Install on the appropriate game tab in the Blizzard Battle.net desktop application.

 

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Anton

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