This post discusses a common problem that occurs with Dell Inspiron laptops that do not boot into Windows or get stuck in a black screen at startup. Read on to find out how to deal with the problem if it occurs in the future.
There are two options to consider when you find yourself in a situation where your Dell Inspiron laptop is only showing a black screen during boot. Either your laptop won’t turn on, or it will turn on but can’t boot into Windows. In order to quickly reach a definitive solution, you need to distinguish which of these two problems concerns you. If the problem you are experiencing is a power problem, e.g. if your laptop won’t turn on, there are many factors to consider, including software bugs and hardware damage.
On the other hand, if your laptop won’t boot into Windows, it’s probably a software problem. In the latter case, the computer is turned on, but something prevents the operating system from loading. And it’s something you should determine in advance to make sure your laptop works as expected.
Before we go any further, if you found this ticket while looking for a solution to another problem, please visit our Dell Inspiron diagnostics page, as we have already covered some of the most common issues with this machine. If you don’t find anything useful, please fill out our questionnaire and click Submit to contact us.
Problems that crash in computers are usually due to a bad program or software bug. Security suites like antivirus and firewalls can be the biggest culprits. You can rule them out by temporarily disabling them and then observing your computer’s behavior without security software enabled. Will it be able to start Windows as expected? If it starts successfully, you will need to determine your security settings or make the necessary adjustments to your antivirus or firewall. If you have no idea what to do, contact your software developer or Dell Support for further assistance.
In addition to security programs causing conflicts, other factors can also cause similar problems on your Dell Inspiron notebook, such as corrupt drivers or system errors that cause Windows to crash and freeze. The hardware may interfere with the normal Windows boot process. However, make sure you remove it from the laptop and try turning it on again. Peripherals such as an external mouse, keyboard, USB drive, memory card, and other laptop accessories may also cause the same boot problem. In the past, problems with computers that crashed during the boot process were usually solved by removing the floppy disk or CD from the disk drive. Nowadays, the same problem can also be related to the SD card inserted in the card slot of your laptop. Broken segments of any of these external devices may affect the normal operation of the system in some way.
Before you jump to the conclusion that your laptop may have suffered physical damage, you can try to fix the cause with some workarounds and common solutions. First, try to think about what happened before the problem started. For example, does your laptop freeze on a black screen after installing an update for a particular application or for Windows? This will help you identify and address the cause. If you see an error message before your laptop crashes, pay attention to the error message, as it will usually tell you what went wrong and what you need to do to fix it. Otherwise, please refer to the solutions below.
For computers, a hard reset does not mean a full system or factory reset. Instead, it literally means completely rebooting the laptop or forcing a short-term reboot. Since you could not restart your computer in the usual way because it crashed, here is what you can do as an alternative solution:
- Turn off the computer by holding down the Power button for about 10 to 20 seconds or until the Power indicator turns off.
- If the notebook is switched off, remove the power adapter or power cord from the power source or unplug the power cord from the power outlet. If your Dell Inspiron notebook is a model with removable batteries, removing the battery may produce the same positive result.
- Disconnect any external devices or peripherals, such as printer cables, memory cards, or USB memory sticks.
- If you have removed the battery, replace it.
- Then press and hold the Power key for approximately 15 to 20 seconds.
- Reconnect the power cord or AC adapter to the power source.
- Press the Power key to turn the power back on.
If your notebook still won’t boot into the Windows operating system, you can troubleshoot problems with third-party applications and programs.
Safe mode allows your computer to start Windows without activating all drivers and applications. This can help you if you have a critical system problem that is causing Windows to not work properly on your computer.
In Safe Mode, you can diagnose Windows and try to identify the culprit behind the operating system failure. Here’s how to get started in safe mode on your Dell Inspiron laptop running on the Windows platform :
- Turn on the laptop by pressing the Power button.
- Hold down the Shift key again and quickly press the F8 key during startup. This will take you to the Recovery Mode menu before the Windows operating system starts to boot.
- If it doesn’t work the first time, try again. It may take a few tries to get it to work, so be patient.
- In menu , select recovery mode , See additional recovery settings.
- Select option Troubleshooting .
- Then select button Advanced Options .
- Press the Windows key for the boot settings.
- Press Restart .
- After the computer reboots, you will be prompted to select menu Advanced Boot Options . Allows you to start Windows in Safe Mode, Safe Network Mode and Safe Mode from the command line.
- Press to select the desired security mode.
If your laptop can boot into safe mode without any hiccups or errors, the problem is probably caused by third-party applications installed on your computer, a firewall, or a computer virus. You can then fix your computer programs and eliminate the cause.
If your laptop still can’t boot into Windows via safe mode, there’s probably a hardware problem.
Third solution: Remove or update third-party software, including antivirus software, from your computer.
Try this method if your laptop is able to boot into Windows via safe mode. Some of your requests may have failed or may be corrupt and have caused a conflict. You can go to the control panel to fix or remove suspicious programs. However, this is only possible if you can start in safe mode.
- To do so, click Start Menu -> Control Panel -> Programs -> Programs and Features -> and select the program you want to remove or repair.
- Select Repair (if available). Otherwise, press Edit.
Follow the on-screen instructions to complete the process, and then see if this fixes the problem.
Another possible reason why your laptop can’t boot into Windows is that it may have already tried to boot into another device. To fix this, you need to reset the BIOS to factory settings. That’s how we do it:
- Restart the laptop.
- When you see the Delllogo, press F12 repeatedly until you see enter configuration in the upper right hand corner of the screen.
- Click the option to restore the default settings. You may need to press the button at the bottom of the screen to load the default settings.
- You can also update the BIOS to the latest version if resetting the BIOS to factory settings does not solve the problem.
- Press ESC to exit the BIOS screen and make sure to select Save and Exit. This allows you to save your latest changes.
Reformatting and installing Windows can be considered a last resort if none of the above methods can solve the problem and you still can’t boot your laptop into Windows because it still gets stuck on a black screen at startup. You should back up all your personal and important data as it will be deleted during this process.
Once everything is backed up, you can proceed to reformat and install your Windows system.
You can reformat Windows via settings , but since you could not boot your laptop into Windows, you will have to do it differently. In this case, you can perform a full system reset using the Windows Installer disk. This operation allows you to format the hard drive and erase all data. That’s how we do it:
- Create or prepare your recovery media.
- Insert the recovery media into a USB port or DVD drive on your notebook computer. It depends on the format you used to create your recovery media.
- Turn off your laptop.
- Turn it on.
- When the Dell logo appears, press F12 repeatedly until the Prepare for Single Startup menu appears.
- Navigate to UEFI BOOT in the boot menu and select the appropriate device for your media type – USB or DVD.
- Select the keyboard language you want to use.
- From the Choose Option screen, press the Troubleshooting button.
- Select Restore from Drive.
Follow the on-screen instructions to complete the Windows reset process. Restarting the computer may take some time, so please wait patiently.
For more information about troubleshooting procedures that require specific software for your Dell or Windows operating system, contact Dell Support or Windows Support. Do this if the problem persists or if your Dell Inspiron laptop still fails to boot Windows or remains stuck in a black screen during boot after following all the methods above. The problem you face may be too complex or difficult to support standard procedures and requires a systematic and improved solution.
We understand that troubleshooting is very difficult for many computer users, so we are here to help you find a solution free of charge…. solution. All we need is information about your computer and the problem. Just fill out our computer questionnaire here and give us the information we need. Include your own observations of how and when the problem occurred or what you were doing at the time the problem occurred. We can help you find a solution to your problem or advise you on what to do.
messages that you can also read
- Restoring Your Dell Inspiron 15 to the Factory Settings
- Troubleshooting a Dell Inspiron laptop that stops responding [Troubleshooting Guide].
- Troubleshooting a Dell Inspiron that cannot connect to Wi-Fi [Troubleshooting Guide].
- How do I fix the Wi-Fi connection that keeps dropping on my Dell Inspiron laptop? Troubleshooting Guide]
- What to do if your Dell Inspiron does not load [Troubleshooting Guide].
- How to troubleshoot a Dell Inspiron laptop that won’t turn on [Troubleshooting Guide].
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frequently asked questions
What should I do if my laptop does not start up after I turn it on?
Why doesn’t my laptop turn on? – Hope for the computer
How do I fix a desktop that does not want to boot?
What to do when your computer won’t boot up | PCMag.
How do I restart my Dell laptop when the screen is black?
Turn off the notebook by pressing the power button for about 10 to 20 seconds. Unplug the AC adapter and remove the battery without damaging it. Discharge the remaining battery by pressing and holding the switch for approximately 60 seconds. Replace the battery and connect it to the charger.
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