by Anton

February 1, 2021

Kindle is a popular electronic reader developed and marketed by Amazon. Owners of this device can read their favorite e-books, which are available at Amazon bookstores. Although it is a reliable device, it can sometimes experience certain problems. In this latest installment of our troubleshooting series, we look at a Kindle problem that doesn’t manifest itself on your PC.

To resolve the situation when the display does not show.

To properly connect your Kindle to your computer and transfer files.

  • Plug the small end of the USB cable into the micro USB port on the bottom of the Kindle device.
  • Plug the other end of the USB cable into a USB port on your computer. The computer will automatically recognize the Kindle.
  • Click the Start button and then click Computer. Double-click on the Kindle icon.
  • Drag downloaded files to the Documents folder in the Kindle window.
  • Click the Safely Remove Hardware icon in the lower right corner of the system tray. Click the Kindle to safely remove it from your computer.
  • Disconnect the Kindle from the computer.

Restart the computer before performing any of the recommended troubleshooting actions below. This action refreshes the operating system and removes the corrupted temporary data that could be causing the problem.

Several factors can cause this particular problem, ranging from a faulty cable to incorrect settings. Here are the steps to follow to solve this problem.

Check if USB cable is working

You need a USB cable to connect KIndle to your computer. If the cable you are using is defective, this problem may occur. Try using a different USB cable and connect the cable to a different USB port on the computer.

Check that the Kindle still appears on the PC problem.

Checking connection parameters

  • Plug the Kindle into a USB port on your computer and turn the Kindle off completely. Try turning it on again and see if the computer recognizes the hardware. To restart your Kindle, press and hold the power button for about 40 seconds. If the reboot is in progress, release it.
  • Connect the Kindle to your computer and open the Kindle. Drag the slider down to open the drop-down menu, and the connection options appear in the notification bar. Set the Connect as camera option. Check if it has been detected.
  • You can use Caliber to connect your Kindle to your computer. Turn off the PC and Kindle and disconnect all connected cables. After you turn on your computer, open Caliber and connect your Kindle to your PC. Now turn on the Kindle and see if the connection is successful.
  • Make sure PIN verification is turned off for your Kindle. The Kindle has an option that provides an additional level of security. You can disable this feature completely or enter a PIN code when you log in.
  • Enable the Android Debug Bridge (ADB) on your Kindle. You can try both (disable and enable) and see which one solves the problem for you. You can easily change this setting by going to Settings > Device > ADB On/Off.
  • You can try connecting your Kindle via a USB hub.
  • Make sure you have the latest version of the Kindle application installed on your Kindle.

Check that the Kindle still appears on the PC problem.

Setting the spindle as an MTP device

  • Press Windows + R, type devmgmt.msc in the dialog box and press Enter.
  • In Device Manager, expand the Portable Devices category. Either that, or the Kindle is listed as a device with a small yellow exclamation point. Right click and select Update Driver.
  • Select the second option Search for drivers on the computer.
  • Select the Allow me to choose from a list of available drivers for my computer option.
  • Select Portable Devices and search the list until you find the MTP driver. You can uncheck Show only compatible drivers to get a longer list. Restart the computer after you have made the changes.

Check that the Kindle still appears on the PC problem.

Disable selective suspension of USB

  • Press Windows + R to start the computer. In the Control Panel dialog box, type and press Enter.
  • Select equipment and sound from the list of categories.
  • Click on Power Options. A new window will appear with all the power plans for your computer. Select the plan you are using and click Change Plan Settings.
  • Go to Advanced Settings and tap the Edit advanced power settings button.
  • Find USB settings in the options list and click to expand. You will see another name called USB Selective Suspend Settings. Click again to enlarge it and select Disconnect in both cases (Battery on and Connection on). Save the changes and exit.
  • Restart your computer and Kindle device.

Check that the Kindle still appears on the PC problem.

Computer problems? You can contact us via this form. We’ll try to help you.

 

frequently asked questions

How do I fix a Kindle that is not responding?

You can restart your Kindle at any time by pressing and holding the power button for 40 seconds. If your Kindle crashes or stops responding, you may need to reboot it to get it working again.

Why did my Kindle sync fail?

Tap the Menu tab, go to Settings, Device Settings, Customize Kindle, and then Advanced Settings. If the Whispersync component is not enabled, click on it and enable it. If your books are still not synced, it’s likely that Whispersync syncing is disabled in your Amazon account.

How do I connect my Kindle to my computer?

How do you connect to the computer? – It always works.

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Anton

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