How to Fix Netflix Black Screen Error?

Netflix is a highly successful service that has been changing how Americans watch TV. However, Netflix users recently encountered an error when trying to access the streaming site: “The video you were trying to watch isn’t available right now” or “Error 438”.

Netflix users may experience a black screen when watching their favorite show or movie. This is due to Netflix not being able to connect to the server. The “how to fix netflix black screen on phone” article provides solutions for fixing this issue.

How to Fix Netflix Black Screen Error?

Who doesn’t like a good binge-worthy show? Netflix, being a large streaming network with a large number of entertainment series and movies, is prone to technical issues such as Netflix Error: Black Screen. Netflix has become somewhat of a fad that everyone follows and stays up with.

Some Netflix customers have encountered a similar problem, which they have been vocal about on various social media networks.

Netflix Error: Black Screen


Netflix Error: Black Screen is the communal name given to such glitch in which the screen goes black, interrupting the session.

The problem began in September 2021, when the screen went black at the conclusion of the programs. For some users, the volume continues to play while the video pauses, while for others, the program entirely stops operating. 

We’ve compiled a list of possible remedies below.

Let’s have a look at the options and see which one best suits your needs.

How to fix Netflix Error: Black Screen?

Here are the different methods which will definitely be going to help you fix Netflix Error: Black Screen.

Examine the Servers

Before making any more changes, check the Netflix Status Page to see if there is a problem with the servers. The server’s resources may be depleted, resulting in the black screen error.


Restart the Internet

Due to bad internet connections, the Netflix screen may go dark. Although 1.5 Mbps is the minimum internet speed required for Netflix, it is recommended that you verify and reset your router. Check the Netflix app to check whether it worked this time.

Re-login to your account

When using or when a server problem occurs, the user data can become corrupted. It is preferable to log out of your account and then log back in. 


  • Open the Netflix app on your device.
  • In the right corner of the screen, click or press the Profile symbol.
  • At the bottom of the screen, there is a Sign out option; click it. 

For those that utilize Windows,

  • Open your Netflix app on your computer. 
  • At the upper right of the screen, choose More Options. 
  • Sign out by clicking the Sign Out button. 

After you’ve signed out of your Netflix account, try logging back in after a few minutes. It’s possible that the problem will be solved.

VPN should be disabled.

VPN serves as a security measure against restricted zones that are unable to access data. VPNs are used by people from all over the world to access services that aren’t available in their area.  

Users who use VPNs on their computers are flagged by Netflix. The problem can be solved by turning it off. After that, open Netflix to check whether the issue still exists.


Clear the Browser’s Caches and Cookies

Caches and cookies are used by search browsers to reduce the time it takes for a page to load. Caches and cookies are data that is saved in the system for a short period of time.

Unfortunately, the storing of these items may amass and disrupt the system’s operation. Delete the caches and cookies using the instructions below to avoid data damage.


  • Open the browser of your choice. 
  • Select Options from the drop-down menu.
  • Clear Browsing Data may be found by going to Settings > Privacy and Security > Clear Browsing Data. 
  • Change the desired Time Range to All-Time and select the Caches and Cookies option. 
  • Select Clear Data from the menu. 

The procedure will commence, and any superfluous data will be deleted. Return to Netflix and see whether the issue still exists.


Clear Data from the Netflix App

Another option for resolving the problem is to clear the Netflix data. Any application’s data may be damaged if the app is interrupted, and servers can go down at any time. 


  • To access the settings option, open the device and go to the settings option.
  • To access the Apps section, scroll down.
  • Tap on the Netflix app once you’ve found it. 
  • Look for and then clear the storage option. 
  • Return to the Netflix app and check out the new material. 

Netflix App should be updated.

It’s possible that the Netflix app won’t work because of incompatibility or large system changes. The Netflix app may be optimized by upgrading it, so if you haven’t updated it in a long time, now is the time.

Please update your device.

Occasionally, the whole system may be incompatible with numerous constantly updated programs. If upgrading the Netflix App does not solve the problem, it’s necessary to make some major modifications, such as updating the device. This might solve the problem and be beneficial.

Reinstall Netflix if necessary.

If the issue hasn’t improved, uninstalling the program is recommended. The update procedure does not address the issue; the files might get severely damaged, and the problem can only be solved by uninstalling the whole software. Reinstall the Netflix app if necessary.

Malware should be removed.

The machine has some adware loaded, which slows down the whole process. Malwarebytes is highly recommended. Viruses are dangerous, but they wreak havoc on system performance and devour resources. This might have a significant impact on the programs that have been deployed. Scan for any harmful and undesirable files.

As Administrator, open the current browser 

The browser can completely manage the features when it operates with high uprightness access. Run your browser as an administrator if you haven’t already. 


  • Right-click on the Netflix-streaming browser.
  • Choose the option to run as administrator. 
  • There will be a new window open. Now you can use this to watch Netflix. 

Netflix should be notified about the problem.

After using and applying the above solutions and still, the problem isn’t resolved, only one thing might work. Contacting the Netflix Customer support. ( Hover Profile > Help Centre)

Provide all required information, such as account information and an explanation of the problem. This will aid them in better understanding the issue and assisting you in obtaining the best solution. 


Most Commonly Asked Questions

Is Netflix’s black screen problem a recent occurrence?

It occurred for the first time in 2021. 

Is having a black screen concerning?

No, the issues can be resolved using the methods outlined above.

What happens when you get a black screen error message?

With the music playing or the app closing, the screen turns black.

What’s the quickest way to repair Netflix’s black screen issue?

Return to the previous menu and attempt to open the Netflix app once again.

How can I get in touch with Netflix’s customer service?

Please contact Netflix Customer Service to assist with the investigation. Select Menu in the top right corner of your browser. Select the Help option.

The Final Word

Netflix is the most popular entertainment service. It is fairly uncommon for any program to have bugs.

The occurrence of Netflix Error: Black Screen might be due to the system or the app’s functionality. All the possible reasons are mentioned above.

The aids to repair Netflix’s Black Screen have been addressed in the guide. Your binge-watching session with your favorite program will go on uninterrupted. 

The “netflix black screen with sound android” is a problem that has been present for a while. You can fix the issue by following these steps.

Frequently Asked Questions

How do I fix Netflix black screen?

A: The black screen is probably related to the Netflix app not being able to use your devices graphics processor, which causes it to appear on a blank white background. To fix this issue you need to turn off some of the options that Netflix has enabled in order for it work properly.

Why am I getting a black screen on Netflix?

A: Netflix is currently experiencing a technical issue. As of now, the company has not provided an estimated time for it to be fixed.

Related Tags

  • netflix black screen with sound
  • netflix black screen with sound iphone
  • netflix black screen with sound hdmi
  • black screen on netflix
  • netflix black screen on smart tv