by Anton

February 1, 2021

The SteelSeries Arctis 5 is one of the best gaming headsets on the market today. It has several outstanding features, including independent game and chat controls, DTS surround sound, dual-zone RGB backlighting, and a ClearCas-certified two-way spot microphone.  It has won several awards and is one of the favorite helmets of athletes. Although it is a reliable device, sometimes problems arise, which we will address today. In this latest installment of our troubleshooting series, we discuss a problem with the Arctis 5 SteelSeries microphone.

Restart the computer before performing any of the recommended troubleshooting actions below. This action refreshes the operating system and removes the corrupted temporary data that could be causing the problem.

Several factors can cause this particular problem, ranging from muting the microphone to choosing the wrong device. Here are the steps to follow to solve this problem.

Disconnect the microphone

In this case, first make sure that the microphone settings are not disabled. There is a button on the left ear of the headset. If this button is not pressed, the microphone is muted. You can check again when the red light on the microphone comes on. Don’t forget to click this button.

Set the game chat function

The sound card that the headset connects to has a slider at the top with settings for playback and chat. If the button is set until the end of the game, you will not be able to hear the voices of your teammates. Move this slider to the middle and check if the Arctis 5’s microphone still has a problem.

SteelSeries Motor Adjustment

By default, you can use this headset without installing any software, but if you use the SteelSeries engine, you have more control over the device.

  • Download the engine of the steel plant here: https://steelseries.com/engine.
  • Open Setup and install motor.
  • Open the SteelSeriesengine, now disconnect the headset from the computer and connect it again.
  • Once the engine has detected your headset, click on the displayed device name Device name .
  • The device configuration opens, click Live Mic Preview.
  • Now, take the microphone and try to talk. If the microphone is connected, you can hear each other.
  • Adjust the settings to your liking and minimize the question.

Make sure the Arctis 5’s microphone is not working.

Make sure the Arctis 5 headset is selected as the default device.

  • Right-click the Volume icon in the lower right corner.
  • Select Open Audio Settings .
  • Under Sound , select the output device as Headset (SteelSeries Arctis Game) and the input device as Microphone (SteelSeries Arctis 5 Chat).
  • Apply settings

Make sure the Arctis 5’s microphone is not working.

Noise level adjustment

  • Right-click on the speaker icon in the lower right corner.
  • Select Sounds and open tab Recording .
  • Double-click on SteelSeries Arctis 5 Cat .
  • On the Levels tab, make sure the volume is greater than 50%.

Make sure the Arctis 5’s microphone is not working.

 

Associated tags:

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frequently asked questions

Why is my SteelSeries microphone not working?

The microphone on the SteelSeries Arctis 1 headset will not work if you are using incorrect or outdated audio or headset drivers. So you need to update the Realtek audio driver and the headphone driver to see if this fixes the problem. You can update the driver manually or automatically.

How can I fix the microphone if it does not work?

The microphone doesn’t work. How can I fix this? – Computer Technician Blog

How do I install my SteelSeries microphone?

Related Tags:

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Anton

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