Microsoft Surface won’t turn on: black screen, totally unresponsive [troubleshooting guide]

Is your #Surface device having trouble turning on? Read more! Today we offer you solutions to solve this problem.

There are several reasons why your Surface does not appear to be activated:

  • When using the Surface Book, the keyboard may not be connected to the screen, making it unresponsive.
  • The power cord, adapter, plug and/or charging port may be damaged.
  • something is connected to the load port of the power supply unit
  • the power supply may be defective
  • it’s in energy-saving mode.
  • Windows is not working or is corrupt
  • The display unit is defective.
  • He has a problem with the battery.
  • she’s not responding
  • general question about equipment

Since many of these causes manifest themselves in different ways, the logical first step is to find out what symptoms are present in you. If your surface does not light up at all and shows the symptoms below, this is the troubleshooting topic for you:

  • The interface logo is not displayed
  • the screen stays black
  • no LED indicator lights
  • Nothing happens when you press the power button.

Troubleshooting with a surface that does not light up

Before you begin the following solutions, make sure your Surface is not just in power saving mode. The Surface display automatically turns off by default to conserve battery power. Also, make sure you’re not hibernating. If the surface is not used for several hours, it goes into sleep mode, logs tasks and turns off. However, if any of these conditions occur, the unit must be returned to its original state by pressing the power switch. For those who use the Surface 3, it’s possible that the battery is simply dead. Charge the unit for at least 10 minutes before turning it on again. It may take 10 to 15 minutes for the Windows logo to appear, depending on the battery charge level.

If nothing happens, continue with the solutions below.

Check the accessories for damage.

Your Surface works best when it is connected to a Microsoft-supplied power source. If you are using a third-party adapter or cable, make sure you are using the original cables that came with the unit and see what happens.

Also make sure that the food accessories are not damaged. Bent or broken power cords can cause power problems, so check them one by one.

A good way to tell if an accessory is defective is to check the light in the power connector. If the LED does not light up, contact Microsoft to replace the power supply.

If the flashing light on the power connector is on, there may be a poor connection between the power supply and the surface unit. Contact Microsoft again to find out how to replace the power supply.

Try restarting

Sometimes a reboot is all that is needed to restart a surface that is not responding. Follow the steps below to do this:

  1. Press and hold the power button for 30 seconds. Do not release the button until after 30 seconds. The screen should be flashing, so ignore it.
  2. Release the button after 30 seconds.
  3. Then press the power button briefly to turn the power back on.

If you Surface RT, Surface 2, or Surface 3 and the device is still not responding after a forced restart, you should contact Microsoft Corporation to have your device repaired. There must be a hardware problem that is preventing the device from rebooting.

Deactivate your interface with the double buttons

This solution is only recommended for Surface Pro models. If you have a Surface RT, Surface RT 2, or Surface RT 3, you should not attempt this step.

The two-button shutdown is used when the Surface Pro unit is not fully turned off. This often happens when Windows stops responding or when a program does not allow Windows to complete the shutdown process. Use the following procedure to perform a two-button shutdown:

  1. Press and hold the power button for 30 seconds. Do not release the button until after 30 seconds. The screen should be flashing, so ignore it.
  2. Release the switch after 30 seconds.
  3. Press and hold the volume button and the power button simultaneously for at least 15 seconds, then release both buttons. The Surface logo may flash on the screen, but keep pressing the buttons for at least 15 seconds.
  4. Wait 10 seconds after releasing both buttons.
  5. Briefly press the power button to turn the interface on again.

If your Surface Pro is still unresponsive or doesn’t turn on at all, the problem is beyond your control and needs to be fixed. Please contact Microsoft for assistance.

User proposed method

One of our readers sent this message that might help some of you.

For example, in the context of my partners, the surface fan began to overheat even when turned off. Once the battery ran out, the PC became unresponsive. I’ve tried almost every bar, we even started using the guarantee.

What I tried otherwise was to manually remove the screen from the keyboard (paperclip) and then load it as a tablet.

It’s loading now, so I don’t know if the keyboard is completely burned out or not. We hope that the people who visit your site will find it useful.

We are here to help.

If you have any problems with your Windows computer, please do not hesitate to contact us at via this link.


frequently asked questions

How do I lock the blacktop?

Insert the USB flash drive into a USB port on the surface, then press and hold the volume button while pressing and releasing the power button. When the Surface logo appears, release the Volume Down button.

How do I fix the black screen of death?

Hardware and driver problems that lead to the black screen of death can be fixed in safe mode. If the computer is blocked by a black screen, restart the computer and hold down the F8 key or the Shift and F8 keys. This should allow the computer to boot into safe mode.

Why doesn’t the brightness work on my Surface Pro?

If the brightness buttons on the Surface Book, Laptop or Pro are not working as expected, try the following suggestions: Uninstall the graphics card driver and reinstall it. Launch the hardware and device troubleshooting program. Update drivers and firmware.

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